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Shipping Methods and Delivery Time
AlpacaMall.com offers you three choices for shipping your order: Certified Air Mail , Express Mail Service or DHL .
Given the large variety of products that we offer, it is not possible for us to list shipping costs for each item and for each geographical location. However, once you add items to your cart and start the checkout process, our system shows you the cost of shipping those items by each of the available shipping methods. You can always cancel your order before clicking on the "Place your Order" button if the shipping cost does not satisfy you.
For large volumes or very heavy items we will offer you shipping alternatives (such as Air Cargo) that minimize your shipping cost.
For more information regarding each shipping method, please see the descriptions below:
1. Certified Air Mail
Certified Air Mail is a mail service provided the Post Office. This service has the following characteristics:
Delivery Time:
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Shipping to: |
Delivery Time (*) |
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South America |
10 to12 days |
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Mexico, Central America and the Caribbean |
17 to 19 days |
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U.S.A. and Canada |
17 to 19 days |
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Europe |
17 to 19 days |
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Japan |
17 to 19 days |
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Africa |
17 to 19 days |
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Asia |
17 to 19 days |
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South Pacific and Australia |
17 to 19 days |
(*) Calendar days (except weekends) counting from the day the order is shipped. Orders are generally shipped 48 hours after the order has been received.
Questions? If this information does not answer your questions, please send an e-mail to: help@alpacamall.com
2. Express Mail Service ( EMS )
Express Mail Service is a courier service provided by the Post Offices around the world. This service has the following characteristics:
Delivery Time:
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Shipping to: |
Delivery Time (*) |
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South America |
4 to 6 days |
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U.S.A. and Canada |
4 to 6 days |
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Mexico, Central America and the Caribbean |
5 to 7 days |
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Europe |
5 to 7 days |
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Japan |
5 to 7 days |
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South East Asia,Pacific and Australia |
5 to 7 days |
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Rest of Asia |
5 to 7 days |
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Africa |
6 to 8 days |
(*) Calendar days counting (except weekends) from the day the order is shipped. Orders are generally shipped 24 hours after they are received.
Questions? If this information does not answer your questions, please send an e-mail to: help@alpacamall.com
3. DHL
DHL is a courier service company with worldwide coverage. This service has the following characteristics:
a. Delivery Time:
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Shipping to: |
Delivery Time (*) |
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U.S.A |
3 to 4 days |
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Canaday Mexico |
3 to 5 days |
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Central America and the Caribbean |
3 to 5 days |
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South America |
3 to 5 days |
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Europe |
4 to 6 days |
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Japan |
4 to 6 days |
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Asia |
5 to 7 days |
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Africa |
5 to 7 days |
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South Pacific and Australia |
5 to 7 days |
(*) Calendar days (except weekends) counting from the day the order is shipped. Orders are generally shipped on the next working day after they are received.
b. Shipping Address: DHL does not deliver to Post Office Boxes. If you want to use this service, please use a street address for shipping.
Questions? If this information does not answer your questions, please send an e-mail to: help@alpacamall.com
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